Last Updated: November 20, 2025
Introduction
ASAP Trades (“we”, “us”, or “our”) is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Details: Name, email address, phone number, postal address
- Property Information: Service address, property type, access requirements
- Service Details: Type of service requested, service history, appointment preferences
- Payment Information: Billing address, payment method details (processed securely through third-party payment providers)
- Communication Records: Emails, phone calls, text messages, and online chat conversations
- Technical Information: IP address, browser type, device information, website usage data
How We Collect Information
We collect personal information through:
- Online quote request forms and contact forms
- Phone calls and email correspondence
- Service bookings and appointments
- Payment transactions
- Website cookies and analytics tools
- Social media interactions
- Customer feedback and surveys
How We Use Your Information
We use your personal information to:
- Provide quotes and book service appointments
- Deliver plumbing, electrical, and HVAC services
- Process payments and manage billing
- Communicate about your service requests and appointments
- Send service reminders and follow-up communications
- Improve our services and customer experience
- Comply with legal and regulatory obligations
- Respond to inquiries and customer support requests
- Send marketing communications (with your consent)
- Maintain business records and conduct internal operations
Disclosure of Personal Information
We may disclose your personal information to:
- Tradespersons and Contractors: To schedule and perform services at your property
- Payment Processors: To process payments securely (e.g., Stripe, PayPal)
- Suppliers and Partners: To source materials and coordinate service delivery
- Professional Advisors: Including lawyers, accountants, and consultants
- Technology Service Providers: For website hosting, email services, and CRM systems
- Government Authorities: When required by law or to comply with legal obligations
We do not sell your personal information to third parties for marketing purposes.
Marketing Communications
With your consent, we may send you:
- Service updates and special offers
- Seasonal maintenance reminders
- Industry news and tips
- Promotional offers and discounts
You can opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting us directly at bookings@asaptradies.com.au
- Updating your communication preferences in your account
Data Security
We implement reasonable security measures to protect your personal information, including:
- Secure Socket Layer (SSL) encryption for data transmission
- Password-protected systems and secure servers
- Regular security audits and updates
- Access controls limiting who can view your information
- Staff training on privacy and data protection
However, no internet transmission is completely secure. We cannot guarantee absolute security of information transmitted online.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Improve website functionality and user experience
- Deliver targeted advertising (with your consent)
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
Third-Party Services
We use the following third-party services that may collect information:
- Google Analytics: Website analytics and user behaviour tracking
- Facebook Pixel: Advertising and marketing analytics
- Social Media Plugins: Facebook, Instagram, LinkedIn integration
These services have their own privacy policies governing data collection and use.
Your Privacy Rights
Under Australian privacy law, you have the right to:
Access Your Information
Request access to the personal information we hold about you.
Correct Your Information
Request correction of inaccurate, incomplete, or outdated information.
Delete Your Information
Request deletion of your personal information (subject to legal retention requirements).
Restrict Processing
Request that we limit how we use your information.
Data Portability
Request a copy of your information in a portable format.
Withdraw Consent
Withdraw consent for marketing communications or data processing at any time.
Lodge a Complaint
File a complaint about how we handle your personal information.
To exercise these rights, contact us at bookings@asaptradies.com.au or call 1300 272 724.
Data Retention
We retain personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, and regulatory requirements
- Resolve disputes and enforce agreements
Typical retention periods include:
- Service Records: 7 years (for warranty and legal purposes)
- Financial Records: 7 years (as required by tax law)
- Marketing Consent: Until consent is withdrawn
- Website Analytics: 26 months (Google Analytics default)
International Data Transfers
Your personal information is primarily stored in Australia. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.
Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. Significant changes will be communicated via email or prominent website notice.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.
Contact Information
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
ASAP Trades
Email: bookings@asaptradies.com.au
Phone: 1300 272 724
Address: Perth, WA
Complaints Process
If you believe we have breached the Australian Privacy Principles, you can lodge a complaint by:
- Contacting Us: Send your complaint to bookings@asaptradies.com.au
- Investigation: We will investigate your complaint within 30 days
- Resolution: We will work with you to resolve the issue
- External Review: If unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
Consent
By using our website, submitting a quote request, or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Your privacy is important to us. We are committed to protecting your personal information and handling it responsibly.